Desktop End User Support Technician
Job Description Job Description The Desktop Support Technician is an intermediate position that performs tasks related to repairing various technology-based products typically associated with an end-user computing environment.
Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs Education and
Experience:
Typically requires technical school certification or the equivalent of 2-4 years of relevant experience Certifications and
Qualifications:
Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A
certification is desired May require additional customer-specific certifications or training as required Skills Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit Additional requirements may exist if the offer of employment is extended.
Additional Information All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
'Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.
This position requires specific work hours to be adhered to.
Typically the work hours are not flexible, so you must be able available to work during those hours.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more at F2onsite.
com.
WHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more at F2onsite.
com.
rnrnWHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.
by Jobble Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs Education and
Experience:
Typically requires technical school certification or the equivalent of 2-4 years of relevant experience Certifications and
Qualifications:
Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A
certification is desired May require additional customer-specific certifications or training as required Skills Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit Additional requirements may exist if the offer of employment is extended.
Additional Information All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
'Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.
This position requires specific work hours to be adhered to.
Typically the work hours are not flexible, so you must be able available to work during those hours.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more at F2onsite.
com.
WHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.
F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.
Learn more at F2onsite.
com.
rnrnWHAT WE DO:
Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.
We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.
We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.
We specialize in all types of technology, projects, desktop support and more.
by Jobble Recommended Skills Technical Support Operating Systems Provide Technical Assistance Provide Desktop Support Troubleshoot Pc Configure Pc Hardware Estimated Salary: $20 to $28 per hour based on qualifications.
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